We’ve loved reading all your positive comments on social media and know that many of you can’t wait to get back to your normal fitness routine! We have created an extensive list of FAQs at the bottom of this page which should answer any of your questions about returning to our swimming pools.
We have introduced temporary swimming programme changes in line with social distancing guidelines and the policies and procedures which have been put into place to ensure the safety of all customers and staff. To coincide with this we have implemented a new online booking system for all swimming sessions.
All activity sessions must be pre-booked for members or prepaid for visitors online via our online booking portal before you arrive at the venue.
For the time being all swim sessions must be booked online, in advance of your visit. We have introduced a new and improved booking system which has been created to provide easy, flexible booking for all customers.
How do I book? All visitors will be required to register in order to book their swim sessions. Activ8 members can use our pool facilities at no extra cost or you can swim as a pay as you go customer. Discounts are available with a Tees Active Leisure Card.
If you are a member already or have been previously please register here. If you have already registered to access the gyms you do not need to register again.
If you have never been a member before, please register here.
See our FAQ’s below for more information.
If you are already a member but cannot remember the email address linked to your account, do not create a new account. Please send an email to aquatics@teesactive.co.uk and we will help create your account.
To book a swim session please select your session from the timetable below. Bookings can also be made for the gym here and fitness classes here.
We put people first and the health and safety of our members and staff remains our top priority. That’s why we’re adding even more safety and cleaning measures, so we can safely support everyone get back to enjoying their fitness once again.
At this time, community is more important than ever. You can help us and your fellow members stay safe and healthy by following these guidelines.
✔️ Stay at home, cancel your session online and do not enter the venue if you’re feeling unwell.
✔️ We ask that you take personal responsibility for social distancing measures by following floor markings, avoid congregating, respect capacity rules and keep your distance from other members.
✔️ Ensure you sanitise your hands on arrival and throughout your visit.
✔️ Please respect our staff. They are here to help keep everyone stay safe.
✔️ If you feel like we can improve any area of the service, please let us know. This is new to all of us and we would love the opportunity to exceed your expectations.
There will be hand sanitiser available on entry/exit to the venue and throughout the activity areas for you to use regularly during your visit. Customer information and guidance informing you of key safety messages and instructions will be visible throughout the centre and on our website’s.
All our staff have attended specific COVID-19 awareness training giving guidance on how to stay safe. We have enhanced cleaning regime’s which includes regular deep cleaning to ensure high levels of cleanliness are maintained. Staff will be required to routinely perform cleaning tasks throughout the operating times and may be required to wear personnel protective equipment (PPE) which may include face masks and gloves.
Whilst we have extensive measures in place to maintain the highest level of hygiene across our venues, we also have an expectation from our visitors to take responsibility for their own hygiene. As with our staff, we politely request that all our customers uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through frequent application of hand sanitiser to cleaning down equipment.
Please view the live timetable above to get the most up to date opening hours and session times.
Of course, but all children (under 16yrs) must be accompanied by an adult on a 1:2 basis
The safety of our members and staff is our number one priority which is why we have introduced a new booking platform like many other leisure operators. Each club will have a capacity to maintain a safe training environment inline with health and fitness social distancing guidelines, this helps us to control and assess the flow of visitors across the venues in the early stages of re-opening and will prevent unnecessary queuing.
If members and non members are unable to attend a booked swim session they must be cancelled in advance to free up space for others, otherwise a nominal fee will be charged.
You will need to register for the booking platform using your card number and your email address. If you are a member already or have been previously please register here. If you have never been a member before, please register here.
Admission into the swimming pool will not be permitted if you have not booked your session.
You will need to register for the booking platform online using your card or wrist band number and your email address.
If you are a member already or have been previously please register here.
If you have never been a member before, please register here.
If you have any difficulty registering for an account, it’s likely your email address may not be up to date or different to the email address you used to join. Please email aquatics@teesactive.co.uk if you need any assistance.
To ensure everyone has an equal opportunity to access our swimming pools, you will be able to add two items to your basket each day. Booking confirmations will be sent via email and you will need to show this on arrival when you check-in. For the time being swim sessions will last for 1 hour.
The advanced booking is 8 days for prepaid members and Option 1, 2 and 3 Leisure Card Holders and 7 days for non-members.
Swimming can be booked by members or non members. Members can book 8 days in advance, non-members can book 7 days in advance.
Members and non-members will need to register to book gym sessions and fitness classes online. Please see the guidance above for details.
If you or a member that you know is unable to access the online booking service you can call the venues using the contact details below:
Billingham Forum – 01642 551381
IB Leisure – 01642 132020
Stockton Splash – 01642 660610
Thornaby Pavilion – 01642 760971
Thornaby Pool – 01642 670971
Unfortunately if all of the spaces in a session have been booked you will not be able to attend this session. We have a limited amount of spaces for each session and recommend booking in advance if there is a particular time you want to visit, especially if this is during peak times.
You will also be able to hover over sessions on the swimming timetable to view the remaining spaces for each session, allowing the opportunity to book at a time when numbers are lower if you wish.
Aqua classes resumed at the beginning of September. For more information click here.
We want to reassure you that we have taken all the necessary steps to provide a safe environment to train in. Tees Active venues are following government advice with strict Covid-19 guidelines and we are classed as a covid-19 secure company.
With this in mind our usual freeze procedures apply. We can freeze your membership at a cost of £5 per month, if you are classed as being in the vulnerable groups, we can freeze your membership for free on the production of a medical document that states your circumstances.
Please note the maximum we can freeze any membership for is 3 months.
If you wish to freeze your membership please complete an online enquiry form here and one of our team will be in touch.
Lessons returned in mid September across all of Tees Active’s swimming pools. For more information click here.
You will need to bring a towel and other such items you usually require during and after swimming. We ask that you come with your swimming costume under your clothes to reduce time spent in the changing rooms.
You must bring relevant proof of your booking and also your membership card/band. The e-mail confirmation on your phone will be sufficient.
Bring any equipment/aids with you and ensure it is clean and identifiable as yours before you arrive.
Capacities vary across each swimming pool and will be reviewed continually to ensure maximum safety for visitors.
We want to reassure you that we have taken all the necessary steps to provide a safe environment to train in. Tees Active venues are following government advice with strict Covid-19 guidelines and we are classed as a covid-19 secure company.
With this in mind our usual freeze procedures apply. We can freeze your membership at a cost of £5 per month, if you are classed as being in the vulnerable groups, we can freeze your membership for free on the production of a medical document that states your circumstances.
Please note the maximum we can freeze any membership for is 3 months.
If you wish to freeze your membership please complete an online enquiry form here and one of our team will be in touch.
Where venues have car parking fees, please use cashless payments when possible, you will need to pay fees by following the instructions displayed.
Parking at Billingham Forum and Thornaby Pavilion remains the same and please ensure you take note of the time restrictions in place for free parking where relevant.
Please arrive on time but no sooner than 5 minutes before your session starts. There will be short periods of time you will have to wait outside of the venue, so please come prepared for this.
Each swimming session has been allocated a period of time which includes time taken to enter the facility and time taken to get changed.
Follow all guidance given by staff and follow the new policies and procedures which have been put in place for your safety.
A limited number of Lockers will be available to use, these will be regularly cleaned by our staff.
In the changing areas there are clearly marked one way systems in place to allow safe and easy access and egress to/from the pool. Please adhere to social distancing guidelines walking to or waiting on poolside
We are asking all customers to arrive ready to swim (private changing will be reduced but available for those that require it).
A reduced number of showers will be available but we are asking customers to shower at home whenever possible. By showering at home pre and post swimming it will minimise the time spent in the changing rooms and help maintain water quality.
Swimmers from the same household can participate amongst themselves without social distancing as per government guidelines.
Whilst in the water, participants should adhere to government guidance on social distancing in relation to others in the pool or those on poolside.
Unfortunately, no spectators are permitted for the time being.
Lifeguards will continue to supervise the swimming pool in the usual way while maintaining social distancing. In the event of having to complete a rescue or administer first aid, all lifeguards have been provided with personnel protective equipment and fully trained.
Always attempt to maintain appropriate social distance between yourself and another swimmer.
Please do not overtake whilst swimming.
Before pushing off at each turn, check to see if anyone faster is approaching and where possible allow them to overtake.
A maximum of 10 swimmers per lane must be adhered to for double lanes and 6 for single lanes.
Choose your lane using the fast, medium and easy swim signs and by watching those already swimming. Be prepared to change lanes on other users ability and maintain the maximum number per lane.
Whether stopping for a rest or catching your breath after completing your swim, please be mindful that others using the lanes will want to keep on swimming without stopping: so keep yourself to the edge of the lane allowing others to turn at the wall, turning your head away and allowing others to maintain social distancing measures.
Water fountains are currently out of use. We ask that you stay hydrated by bringing your own ‘pre filled’ water bottle on to the poolside during your swim.
We have reintroduced fun flumes sessions at Stockton Splash. View the live timetable on the page to see when these sessions are running.
Other inflatable sessions are not currently timetabled but we will be reviewing guidance regularly and when it is safe to do so we will be reintroducing them back into the programme as soon as we can.
At the moment you can bring floats into the pool however balls are not permitted. If you are seen to be using the float inappropriately you may be asked by our lifeguards to remove it from the pool until you have finished your session.
For the time being all lockers are free to reduce the risk of cross contamination.
Aquafit Classes returned to Billingham Forum and Stockton Splash on 1st September and started at IB Leisure in October. Classes can be booked online 8 days in advance for members and 7 days for non-members.
Aquafit Classes will all be held in the main pools to adhere to social distancing guidelines.
You can find out Aquafit Class timetable along with who will be taking the sessions here.
We apologise if your question remains unanswered. Please get in touch with us by emailing aquatics@teesactive.co.uk and we will be happy to assist.
