WE’RE BACK & WE’RE HERE FOR YOU!

There will be hand sanitiser available on entry/exit to the venue and throughout the activity areas for you to use regularly during your visit. Customer information and guidance informing you of key safety messages and instructions will be visible throughout the centre and on our website’s.

All our staff have attended specific COVID-19 awareness training giving guidance on how to stay safe. We have enhanced cleaning regime’s which includes regular deep cleaning to ensure high levels of cleanliness are maintained. Staff will be required to routinely perform cleaning tasks throughout the operating times and may be required to wear personnel protective equipment (PPE) which may include face masks and gloves.

Whilst we have extensive measures in place to maintain the highest level of hygiene across our venues, we also have an expectation from our visitors to take responsibility for their own hygiene. As with our staff, we politely request that all our customers uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through frequent application of hand sanitiser to cleaning down equipment.

Please view the live timetable above to get the most up to date opening hours and session times.

Of course, but all children (under 16yrs) must be accompanied by an adult on a 1:2 basis

The safety of our members and staff is our number one priority which is why we have introduced a new booking platform like many other leisure operators. Each club will have a capacity to maintain a safe training environment inline with health and fitness social distancing guidelines, this helps us to control and assess the flow of visitors across the venues in the early stages of re-opening and will prevent unnecessary queuing.

If members and non members are unable to attend a booked swim session they must be cancelled in advance to free up space for others, otherwise a nominal fee will be charged.

You will need to register for the booking platform using your card number and your email address. If you are a member already or have been previously please register here. If you have never been a member before, please register here.

Admission into the swimming pool will not be permitted if you have not booked your session.

You will need to register for the booking platform online using your card or wrist band number and your email address.

If you are a member already or have been previously please register here.

If you have never been a member before, please register here.

To ensure everyone has an equal opportunity to access our swimming pools, you will be able to add two items to your basket each day. Booking confirmations will be sent via email and you will need to show this on arrival when you check-in. For the time being swim sessions will last for 1 hour.

The advanced booking is 8 days for prepaid members and Option 1, 2 and 3 Leisure Card Holders and 7 days for non-members.

Swimming can be booked by members or non members. Members can book 8 days in advance, non-members can book 7 days in advance.

Members and non-members will need to register to book gym sessions and fitness classes online. Please see the guidance above for details.

If you or a member that you know is unable to access the online booking service, please complete email aquatics@teesactive.co.uk and we can advise about alternative ways to book.

Unfortunately if all of the spaces in a session have been booked you will not be able to attend this session. We have a limited amount of spaces for each session and recommend booking in advance if there is a particular time you want to visit, especially if this is during peak times.

You will also be able to hover over sessions on the swimming timetable to view the remaining spaces for each session, allowing the opportunity to book at a time when numbers are lower if you wish.

We will release information regarding the return of our aqua classes soon, please keep an eye out on our social media page.

We want to reassure you that we have taken all the necessary steps to provide a safe environment, however we understand that not everyone will be as confident as others to return and everyone’s circumstances are different. If you have an Activ8 membership and you are unsure about coming back we have a number of options available to continue freezing your membership. Please email aquatics@teesactive.co.uk and one of our team will be in touch to chat about your options.

Lessons are planned to return in September but more information will be released as soon as possible.

You will need to bring a towel and other such items you usually require during and after swimming. We ask that you come with your swimming costume under your clothes to reduce time spent in the changing rooms.

You must bring relevant proof of your booking and also your membership card/band. The e-mail confirmation on your phone will be sufficient.

Bring any equipment/aids with you and ensure it is clean and identifiable as yours before you arrive.

Capacities vary across each swimming pool and will be reviewed continually to ensure maximum safety for visitors.

We completely understand your apprehension and uncertainty around returning right away. If you are unsure what to do or your health has changed since you last visited us, please contact us to discuss your circumstances with an advisor by completing emailing aquatics@teesactive.co.uk

Where venues have car parking fees, please use cashless payments when possible, you will need to pay fees by following the instructions displayed.

Parking at Billingham Forum and Thornaby Pavilion remains the same and please ensure you take note of the time restrictions in place for free parking where relevant.

Please arrive on time but no sooner than 5 minutes before your session starts. There will be short periods of time you will have to wait outside of the venue, so please come prepared for this.

Each swimming session has been allocated a period of time which includes time taken to enter the facility and time taken to get changed.

Follow all guidance given by staff and follow the new policies and procedures which have been put in place for your safety.

A limited number of Lockers will be available to use, these will be regularly cleaned by our staff.

In the changing areas there are clearly marked one way systems in place to allow safe and easy access and egress to/from the pool. Please adhere to social distancing guidelines walking to or waiting on poolside

We are asking all customers to arrive ready to swim (private changing will be reduced but available for those that require it).

A reduced number of showers will be available but we are asking customers to shower at home whenever possible. By showering at home pre and post swimming it will minimise the time spent in the changing rooms and help maintain water quality.

Swimmers from the same household can participate amongst themselves without social distancing as per government guidelines.

Whilst in the water, participants should adhere to government guidance on social distancing in relation to others in the pool or those on poolside.

Unfortunately, no spectators are permitted for the time being.

Lifeguards will continue to supervise the swimming pool in the usual way while maintaining social distancing. In the event of having to complete a rescue or administer first aid, all lifeguards have been provided with personnel protective equipment and fully trained.

Always attempt to maintain appropriate social distance between yourself and another swimmer.

Please do not overtake whilst swimming.

Before pushing off at each turn, check to see if anyone faster is approaching and where possible allow them to overtake.

A maximum of 10 swimmers per lane must be adhered to for double lanes and 6 for single lanes.

Choose your lane using the fast, medium and easy swim signs and by watching those already swimming. Be prepared to change lanes on other users ability and maintain the maximum number per lane.

Whether stopping for a rest or catching your breath after completing your swim, please be mindful that others using the lanes will want to keep on swimming without stopping: so keep yourself to the edge of the lane allowing others to turn at the wall, turning your head away and allowing others to maintain social distancing measures.

Water fountains are currently out of use. We ask that you stay hydrated by bringing your own ‘pre filled’ water bottle on to the poolside during your swim.

Initially no waves/flumes or inflatable sessions will be in operation. You may bring your own floats however balls are not permitted.

We will be reviewing guidance regularly and when it is safe to do so we will be reintroducing them back into the programme as soon as we can.

At the moment you can bring floats into the pool however balls are not permitted. If you are seen to be using the float inappropriately you may be asked by our lifeguards to remove it from the pool until you have finished your session.

For the time being all lockers are free to reduce the risk of cross contamination.

Aquafit Classes return to Billingham Forum and Stockton Splash on 1st September. Classes can be booked online 8 days in advance for members and 7 days for non-members.

Aquafit Classes will all be held in the main pools to adhere to social distancing guidelines.

You can find out Aquafit Class timetable along with who will be taking the sessions here.

We apologise if your question remains unanswered. Please get in touch with us by emailing aquatics@teesactive.co.uk and we will be happy to assist.