Please see the FAQs below for further information. These will be updated as information is released and available.
As an existing Activ8 member you do not need to do anything, we’ll reactivate your membership and your payments will resume on your usual Direct Debit date when we are able to reopen.
If you have paid up front for any membership, the period of the closure will be added to the end of your contract.
Yes! For any member on a fixed term membership whether it’s a 12 month or an annual membership, we will extend the length of this by the period of the closure. As we have paused all memberships, you will have the same amount of time left on your membership when we return.
For example: if you had 3 months left on your membership in December, you will have 3 months left when we return.
We don’t want any of our members to miss out because of lockdown and are doing all we can to ensure this doesn’t happen!
No. We have automatically stopped your payments so you won’t be charged anything. If you have any concerns about your payments get in touch.
Refunds will automatically be refunded to customers who had pay as you go activities booked.
Unfortunately we are temporarily closed until further notice. Please keep checking social media for updates.
For more information, check the following websites for the latest updates and guidance:
NHSUK/coronavirus
Foreign and Commonwealth Office (FCO) website
GOV.UK website
The World Health Organization
We will update this page with any new information as it becomes available.
If you still have a question that we have not answered above please get in touch and we will do our best to get back to you as soon as possible.
Please be patient during this time as we are experiencing a Please leave as much information as you can along with your preferred means of contact and we will get back to you as soon as possible.
