As an existing Activ8 member you do not need to do anything, we’ll reactivate your membership and your payments will resume on your usual Direct Debit date. During the November lockdown period we paused your payments but if your scheduled 1st of November payment was taken just before we closed, please be assured that we won’t take your next payment until January. If your payment date is the 15th of the month, this will be taken as normal on 15th December.

If you have paid up front for any membership, the period of the closure will be added to the end of your contract.

Yes! For any member on a fixed term membership whether it’s a 12 month or an annual membership, we will extend the length of this by the period of the closure. As we have paused all memberships, you will have the same amount of time left on your membership when we return as you did in November before our venues closed.

For example: if you had 3 months left on your membership in November, you will have 3 months left when we return.

We don’t want any of our members to miss out because of lockdown and are doing all we can to ensure this doesn’t happen!

No. We have automatically stopped your payments so you won’t be charged anything. If you have any concerns about your payments get in touch.

If you booked an activity during the November lockdown, you can keep the credits with us and rebook the activity from Wednesday 2nd December!

You may have also already received a refund for this, if you would like to speak to someone about a booking please contact the relevant venue.

The gyms and swimming pools can reopen in Tier 3 from Wednesday 2nd December. Unfortunately, fitness classes across the country must be removed temporarily in Tier 3. Please keep checking social media for updates. We will be launching an  online streaming service very soon so you can enjoy all the biggest brands form the comfort of your home.