FREQUENTLY ASKED QUESTIONS

Activ8 is so much more than just a gym! Our membership options will provide access to three state of the art gyms, three 25m swimming pools and over 150 fitness classes each week. Our members also benefit from discounted pricing on a number of exciting leisure activities such as squash, badminton, children’s parties and ice skating.

We have a number of membership choices available with something to suit everyone. Please visit our membership and pricing page for more information.

We offer a choice of off peak membership options available at a discounted rate for over 55’s. Take a look here to see what we can offer you.

We have a number of options available that provide affordable access to students, apprentices and those aged between 12 – 16 years who are in still in secondary education. The under 16’s option is also available at a reduced rate if you have a parent or guardian that currently hold an existing Activ8 membership. View the membership page for more information on each of these membership types.

Joining online is the most popular option as you can do this from the comfort of your own home. Once you have selected your membership type you can choose to join online and follow the step by step instructions. During this process you will be required to book an induction at a time that suits you where we will run through the equipment to make sure you can make the most of your training in the safest possible way. We will also create a tailored fitness plan so you can work towards your goals in the best possible way. If you have a promotional code you can also enter this at the final stage of the booking process. If you are ready to join you can do so online here, or if you need any more information please fill out an enquiry form.

You can also join in any Activ8 venue, simply pop along to reception and we will do the rest. Alternatively you can call us for more information on the contact details provided on the contact us page.

At Activ8, we are happy to offer a friendly and sociable environment to our members where they can enjoy working out and feel good doing so. Our gyms are not full of beach body athletes, just people like you who have their own motivations and goals that they are working towards. It can be a daunting thought walking into a gym or fitness class for the first time and you’re certainly not the first person to be a little apprehensive at this stage. We welcome you to come along for a look around, where we will show you the equipment, introduce you to some of the staff and let you see that there is really nothing to be worried about. It won’t be long before you’re chatting to the team, laughing with the regulars and happy that you made the decision to change your lifestyle for the better! If you would like to visit the facilities please drop us a message and we will arrange this with you.

Technogym is a mark of quality across the world and we are glad to offer the latest Techongym equipment at all of our clubs. This includes state of the art cardio stations that incorporate TV entertainment so you can catch up on the latest series while you workout. We also have dumbbells up to 50kg and Technogym Pure Strength plate loaded equipment for those looking to build muscle mass and strength.

All of our equipment is maintained regularly and unlike a lot of gym providers, if something does need repairing, this is done so as a matter of urgency, quickly and efficiently.

Opening hours can be found on the venue pages here Billingham Forum, Stockton Splash, IB Leisure and Thornaby Pavilion

We certainly do! Acitv8 have a highly skilled and motivated team of personal trainers who can help you to achieve your goals. View more information on personal training.

Activ8’s popular weight loss programme ‘Shape It’ is designed to achieve maximum weight loss results in just 8 weeks! The programme includes weekly weigh-ins with a high intensity group exercise class as well as access to the industry leading ‘Nutrition Complete’ digital platform where you can set goals and build meals plans from 100’s of tasty recipes. You can even have the ingredients delivered right to your door from MySupermarket.com.  This option also includes access to Activ8’s three gyms, swimming pools and timetable of fitness classes. If this sounds like something you could benefit from, visit the ‘Shape It‘ page for all the information.

At Activ8 we aim to make our gyms as accessible as possible and will try to accommodate each individual’s needs wherever we can. Carers can accompany individuals in the gym and we will work with you to make sure you get the most from your experience with us. Please fill out an enquiry form and we will get back to you with everything you need. You can also arrange to come along to look around the facilities and chat with our friendly team who will be only too happy to help and answer any questions you have.

All of our venues are also fully accessible by wheelchair users and have accessible toilet and shower facilities. Our friendly health advisors can also tailor a suitable exercise plan to incorporate equipment that can be quickly reconfigured to suit individual needs.

Most of our fitness classes are open to everyone and we have a number of pay as you go options available. It can often work out much better value for money if you plan on visiting as little as once a week taking out an all inclusive Activ8 membership. Click here for all of our prices or view membership options to enjoy full an unlimited access to the full range of Activ8 services.

Classes can be booked and paid for online by members and non-members. View the timetable here and hover above the class you wish to attend to see the spaces available and follow the option to book. If you are a member and it is your first time booking a class you will need to have your membership number to hand so you can create an account, prices will be automatically refreshed based on your membership type once you login. Non-members simply need to have your credit or debit card ready to make payment.

Fitness classes can also be booked at reception in any of our venues and members can use the ticket kiosks located near reception in Billingham Forum and Splash. These self service machines can also be used to check in before a class to save time queuing.

The best option to make sure you don’t miss out on special offers, competitions and all the latest news is to follow Activ8 Health & Fitness on Facebook, Twitter and Instagram. We post regular updates here and have a friendly community of followers where fitness enthusiasts are welcome to get involved.

For information on the sauna and steam facilities at Billingham Forum, please visit the Sauna & Steam Suite page.

Our changing facilities are cleaned regularly and maintained to a very high standard. Changing areas all include toilets, showers, hair dryers and accessible changing/shower facilities. Lockers are also available to store your belongings safely while you workout – £1 coin or trolley coin is required.

All of our clubs offer ample car parking. Billingham Forum and Thornaby Pavilion are both conveniently located in the town centres where there is lots of free parking. The car park at Splash is also free for 1 hour during the day and free all evening after 5:00pm.

This is an administration fee that applies to any Direct Debit memberships. This is a one off payment at the start of your membership.

This is the amount worked out from the day you join to the day you make your first gym payment. We only take Direct Debit payments on either the 1^st or 15^th of every month, therefore for you to start enjoying your membership sooner, we calculate the amount from that first day until the payment date you select. For example, if you take out a 12 month Privilege membership and join on the 6^th day of the month and your first Direct Debit payments is due on the 15^th, you will pay 9 days Pro-Rata at the start so you can being using the facilities right away. Then as of the 15^th you will start to make your monthly payment.

That’s not a problem, we can provide you with an additional free card should you lose yours. However, if you lose it more than once, there is a £5 replacement fee for every new card issued.

Direct Debits can be arranged on either the 1^st of every month or the 15^th of every month only. You will be asked what your preferred payment date is when you join. If you need to change your payment date, please contact us.

We can freeze your membership until you are well and ready to come back. Fill out an enquiry form outlining the reasons for your request and we will get back to you as soon as possible.

First of all, congratulations! If you would like to freeze your membership due to pregnancy please send us a message and we will get back to you as soon as possible.

We understand that things change and you might not want to be an Activ8 member forever but we would love to try and change your mind! If you are struggling to find motivation and would like to arrange for a new fitness plan to get you back on track, drop us a message and we will do everything we can to help you reach your goals.

You can easily cancel your membership once your contract period has ended by giving 30 days notice. Visit the cancel my membership page and submit a completed form so we can process your cancellation as quickly as possible.