We have updated our policies and procedures to help ensure everyone’s safety while they are in our venues. This includes an enhanced cleaning regime, the wearing of masks in venues and reduced session sizes to allow for social distancing. We are able to offer the same gym and swim sessions that you know and love, in a safe environment.
We have adopted Tees Active’s Online Booking Platform and all swim session must be booked in advance of your visit. Peak time gym sessions (Monday – Friday 08:45 – 11:15 & 16:00 – 20:00) must also be booked through the booking platform however you can attend off-peak gym sessions without booking.
The above applies to all member and non-member session bookings.
How do I book? All members and non-members will be required to register in order to book their sessions. Register here now or see FAQ’s below for more information.
To view the timetables and book your sessions please click on the links below:
We put people first and the health and safety of our members and venues teams remains our top priority. That’s why we’re adding even more safety and cleaning measures, so we can safely support everyone get back to enjoying their fitness once again.
At this time, community is more important than ever. You can help us and your fellow members stay safe and healthy by following these guidelines.
✔️ Stay at home and do not attend Activ8 Health & Fitness if you are feeling unwell.
✔️ We ask that you take personal responsibility for social distancing measures by following floor markings, avoid congregating in all areas of our fitness clubs, respect capacity rules and use only the equipment that is available.
✔️ Thoroughly wipe down all equipment before and after use, using the cleaning products provided.
✔️ Please respect our staff. They are here to help keep everyone stay safe.
✔️ If you feel like we can improve any area of the service, please let us know. This is new to all of us and we would love the opportunity to exceed your expectations.
The safety of our members and staff is our number one priority. We have put an extensive range of protective measures in place (as listed above). This includes – an increased cleaning regime, installing cleaning stations across the clubs, displaying social distancing signage and the closure of non-essential areas.
Whilst we have extensive measures in place to maintain the highest level of hygiene across our clubs, we also have an expectation from our visitors to take responsibility for their own hygiene. All visitors must clean down equipment before and after use, and make the most of the cleaning products available to support each other in maintaining a safe and clean environment.
Face masks/coverings must be worn in all circulation areas of our venues i.e. reception areas and corridors, but you will be able to remove these once you enter the activity area to take part in the physical activity.
We have reviewed and extended the opening hours across our clubs to accommodate our members. Please see the below opening hours for each club:
Billingham Forum
Mondays – Thursdays: 06:00 – 22:00
Fridays: 06:00 – 21:00
Weekends: 08:00 – 18:00
Stockton Splash
Mondays – Thursdays: 06:30 – 22:00
Fridays: 06:30 – 21:00
Weekends: 09:00 – 18:00
Thornaby Pavilion
Mondays – Thursdays: 07:00 – 21:30
Fridays: 07:00 – 21:00
Weekends: 09:00 – 18:00
IB Leisure
Mondays – Thursdays: 06:00 – 22:00
Fridays: 06:00 – 21:00
Weekends: 08:00 – 18:00
We want to reassure you that we have taken all the necessary steps to provide a safe environment to train in. Tees Active venues are following government advice with strict Covid-19 guidelines and we are classed as a covid-19 secure company.
With this in mind our usual freeze procedures apply. We can freeze your membership at a cost of £5 per month, if you are classed as being in the vulnerable groups, we can freeze your membership for free on the production of a medical document that states your circumstances.
Please note the maximum we can freeze any membership for is 3 months.
If you wish to freeze your membership please complete an online enquiry form here and one of our team will be in touch.
The safety of our members and staff is our number one priority which is why we have introduced a new booking platform like many other leisure operators. Each club will have a capacity to maintain a safe training environment inline with health and fitness social distancing guidelines, this helps us to control and assess the flow of visitors across the venues in the early stages of re-opening and will prevent unnecessary queuing.
All peak time gym sessions (Monday – Friday 08:45 – 11:15 & 16:00 – 20:00), swim sessions and fitness classes have to be booked online but members can attend off-peak gym sessions without booking.
If members and non members are unable to attend any sessions they must be cancelled in advance to free up space for others, otherwise a nominal fee will be charged.
If you haven’t done so already, you will need to register for Tees Active’s booking platform as an existing member here using your card or wrist band number and your email address.
Swim sessions and fitness classes must be booked online before attending the venue.
Face masks/coverings must be worn by everyone aged 11+ in all circulation areas of our venues i.e. reception areas and corridors, but you will be able to remove these once you enter the activity area to take part in the physical activity.
We automatically extended leisure cards for the full duration of the closure. Therefore if your card was due to expire during this time, it will be automatically extended. To book gyms sessions and classes you must register for the new online booking platform. Information can be found in the FAQ below.
You will need to register for the booking platform online here using your card or wrist band number and your email address.
If you have any difficulty registering for an account, it’s likely your email address may not be up to date or different to the email address you used to join. Please contact us here if you need any assistance.
To ensure everyone has an equal opportunity to access our clubs, you will be able to add two items to your basket for each day. Booking confirmations will be sent via email that you will be required to show on arrival. For the time being, peak time gym sessions and swimming sessions have been restricted to 1 hour and must be booked online in advance.
Members will be able to book 8 days in advance and non members 7 days in advance to their visit using the new booking platform.
When attending either a pool or equipment based fitness class, please ensure you arrive at the venue 10-15 minutes before the start of the session. This will give you enough time to get changed or set up the equipment necessary.
When attending other non-equipment based fitness classes, please turn up 5 minutes before the start of the session.
Fitness classes are due to resume from 17th May.
Non-members will be able to book and visit however members will benefit from an additional day to book before sessions are opened up to everyone. Members can book 8 days in advance, non-members can book 7 days in advance.
Members and non-members will need to register to book gym sessions and fitness classes online. Please see the guidance above for details.
If you, or a member that you know, is unable to access the online booking service you can call the venues using the contact details below:
Billingham Forum – 01642 551381
IB Leisure – 01642 132020
Stockton Splash – 01642 660610
Thornaby Pavilion – 01642 760971
We will be assessing capacity levels for sessions on a regular basis, especially at peak times but spaces are limited at the moment to allow for social distancing. We understand that demand will be high, especially at peak times, but we are committed to creating a safe training environment for everyone to enjoy.
When on Tees Active’s booking platform looking at sessions, you can check the availability of each session by clicking the ‘Check Availability’ button. If the session is full, you have the option to join a waiting list and will be contacted if a space becomes available.
All water fountains are temporarily out of use, so we ask that you bring a drink with you to stay hydrated through your workout.
Although some lockers will be in use and changing facilities are open periodically throughout the day, we ask that you arrive ready for your workout, shower afterwards at home wherever possible and limit the number of personal items you bring.
For the time being we ask that you do not bring a towel with you. We have provided cleaning equipment for all visitors to wipe down kit after use.
We have introduced a number of lanes outside each venue to allow us to manage quick access into your session. We have installed a colour-coded lane system for different activities so please arrive with enough time before your session and follow the signage in place. On some occasions there may be a short wait to access the centre so please come appropriately dressed for the weather.
Once in the venue you will be asked to sanitise your hands and check-in at once of the fast check-in points, this could be at reception or via the kiosk.
If you are attending an off-peak gym session you do not need to wait, simply head into the venue and scan your arrival using your mywellness band or membership card.
Each venue has a specific exit route that our team will make you aware of. Please follow the systems in place to respect the safety of our staff and fellow members.
Our changing facilities and showers are open for those who need to use them. We do ask that if you come to the gym already prepared in your workout gear then please do to help stop the spread of the virus. Changing rooms will be closed for periods throughout the day for deep cleaning.
If you’re unable to come prepared and need to use the changing facilities, we have limited numbers in the changing rooms to allow for social distancing so please check how many people are in before you enter. We have increased our cleaning regimes of the changing facilities however we ask that you also use the cleaning equipment available in there to clean anything you have touched.
A limited number of lockers are available and we ask that everyone shows respect to other members and adhere to social distancing guidelines in these areas.
The lockers are cleaned regularly but we also ask members to make use of the cleaning products available when accessing and leaving lockers.
Toilets are open for one member at a time and we ask that you follow the designated signage in place.
Changing facilities opening times:
Open
06:00 – 11:00
12:00 – 15:00
16:00 – 20:00
Closed
11:00 – 12:00
15:00 – 16:00
20:00 – 21:00
We have relocated many classes to additional areas around our venues to make sure we can still offer an extensive live instructor-led and virtual timetable with all your favourite brands and offset the social distancing measures we have introduced.
We have also increased time between classes where necessary to allow long enough for members to clean their equipment after use before the next class starts.
At some venues you may be asked to leave the building via a different route to entry and your instructor will make you aware of this and guide you in the right direction.
You can only book for 1 adult through your online booking account, unless you are booking a family pass as these cover 2 adults and 2 children. Adults can book spaces for themselves and up to 2 children for activities which allow it.
Each adult needs to create their own booking account and book their sessions through this. Junior Activ8 members also need to create their own booking account which is linked to their membership to book their sessions.
In order to have their own accounts, junior Activ8 members need to have their own email address.
Capacities vary across each club and are reviewed continually to ensure maximum safety for members. During off-peak times, when you do not need to book, our staff ensure the gyms do not go over capacity.
The vast majority of equipment is in use, however we have limited access to some equipment in order to maintain social distancing guidelines. This includes a very minimal amount of cardio equipment and functional training spaces. We have also re-positioned some equipment on the gym floor to adhere to social distancing, whilst making sure there is a diverse range of kit for you to perform a full body workout.
We want to reassure you that we have taken all the necessary steps to provide a safe environment to train in. Tees Active venues are following government advice with strict Covid-19 guidelines and we are classed as a covid-19 secure company.
If you are classed as being in the vulnerable groups, we can freeze your membership for free on the production of a medical document that states your circumstances.
Please contact us to discuss your circumstances with an advisor by completing a contact form here.
All of our swimming pools are open and aqua fitness classes resumed from 17th May.
We have adopted a phased approach to re-opening services and are planning to reopen the sauna and steam rooms in the near future.
We don’t have any confirmed dates as of yet but we will be updating our social media channels and this page regularly with important information and updates. Follow us on social media to keep up to date.
Yes our under 16 members can enjoy the gym facilities at any time when accompanied by an adult and we also have a selection of supervised gym sessions where our members can attend without an adult. For up to date session times click here.
Junior Activ8 members need to create their own online booking account and book any fitness classes, swim sessions and on peak gym sessions through there.
Currently, our term time junior gym sessions are:
Billingham Forum: Monday, Wednesday & Friday 16:00 – 17:00 and Sunday 11:00 – 12:00
Stockton Splash: Wednesday 16:00 – 17:00, Saturday and Sunday 13:00 – 14:00
Thornaby Pavilion: Tuesday 16:00 – 17:00, Saturday and Sunday 12:00 – 13:00
IB Leisure: Tuesday and Friday 15:30 – 16:30, Sunday 10:30 – 11:30 and 16:00 – 17:00
At Stockton Splash the parking payment stations will no longer be taking cash payments so please pay following the instructions.
Parking at Billingham Forum and Thornaby Pavilion remains the same and please ensure you take note of the time restrictions in place for free parking where relevant.
IB Leisure has it’s own car park that can be used by members however we recommend walking or cycling to the venue if you live close by as it fills quickly.
We apologise if your question remains unanswered. Please get in touch with us by filling out a contact form here and we will be happy to assist.
