The safety of our members and staff is our number one priority. We have put an extensive range of protective measures in place (as listed above). This includes –  an increased cleaning regime, installing cleaning stations across the clubs, displaying social distancing signage and the closure of all non-essential areas.

Whilst we have extensive measures in place to maintain the highest level of hygiene across our clubs, we also have an expectation from our visitors to take responsibility for their own hygiene. All visitors must clean down equipment before and after use, and make the most of the cleaning products available to support each other in maintaining a safe and clean environment.

We had been working towards reopening on the 4th July and in order to help all of our members return and adjust to the new systems, membership fees had been arranged to be frozen throughout July.

We are still optimistic on reopening within July following government confirmation and we will continue to freeze your membership so you can access the gym and classes free of charge for the remainder of July. Existing members will also be gifted a free mywellness wristband (usually £6) on their return to enable fast and easy check-in on arrival at the centre.

Direct Debit payments for August will resume as normal on the usual dates.

What are the benefits to a mywellness wristband? This will allow you to swipe into the gym and sync your workouts across the gym and classes in the Technogym mywellness app. In the app you can access a library of exercise video demonstrations to do in the gym, receive tailored fitness programmes from our team, track your progress using the Tanita advanced body measurement stations in each club and sync with popular apps such as Strava, MyFitnessPal, Polar and Fitbit, keeping all your activity in one place. Ask an advisor on your return how to make the most of your Activ8 mywellness wristband. Read more about the benefits of mywellness.

There is no action required from you, all memberships that were placed on freeze will automatically resume and payments will restart on your usual payment date in August (1st or 15th).

You will need to register to book any gym visit or fitness class in advance. Please see guidance below on how to register and book.

If you cancelled your direct debit at the bank, we fully understand your decision to do so surrounding the uncertainty of the current situation. If you wish to reinstate your direct debit we can assist you with this. Please complete an online enquiry form here including the date it was cancelled and your membership details, and we will be in touch with you to get things started again.

All membership types, including all pre-paid memberships, will be extended by the length of the full period that the clubs were closed.

For example, if you had six months remaining on a 12 month contract before being frozen, you will have a further six months remaining once payments resume.

All direct debit memberships require a minimum number of payments. As we have frozen your direct debit during the closure you will still have a number of payments to make in line with your contract duration.

We have reviewed and extended the opening hours across our clubs to accommodate our members. Please see the below opening hours for each club:

Billingham Forum
Weekdays: 06:00 – 22:00
Weekends: 07:00 – 19:00

Stockton Splash
Weekdays: 06:00 – 22:00
Weekends: 08:30 – 18:00

Thornaby Pavilion
Weekdays: 07:00 – 21:45
Weekends: 08:30 – 18:00

We want to reassure you that we have taken all the necessary steps to provide a safe environment, however we understand that not everyone will be as confident as others to return and everyone’s circumstances are different. If you are unsure about coming back we have a number of options available to continue freezing your membership. Please complete an online enquiry form here and one of our team will be in touch to chat about your options.

The safety of our members and staff is our number one priority which is why we have introduced a new booking platform like many other leisure operators. Each club will have a capacity to maintain a safe training environment inline with health and fitness social distancing guidelines, this helps us to control and assess the flow of visitors across the venues in the early stages of re-opening and will prevent unnecessary queuing.

You will need to register for the booking platform online here using your card or wrist band number and your email address.

We will be automatically extending leisure cards for the full duration of the closure. Therefore if your card was due to expire during this time, it will be automatically extended. To book gyms sessions and classes you must register for the new online booking platform. Information can be found in the FAQ below.

You will need to register for the booking platform online here using your card or wrist band number and your email address.

To ensure everyone has an equal opportunity to access our clubs, you will be able to add two items to your basket each day. This could be a gym session, fitness class or a combination of both. Booking confirmations will be sent via Email that you will need to show on arrival. For the time being gym sessions will last for 1 hour.

Members will be able to book 8 days in advance and non members 7 days in advance to their visit using the new booking platform.

*For advanced midweek bookings you can book one daytime gym visit between 06.00-16.00 and one evening gym visit between 16.00-22.00. Weekend bookings are limited to two gym sessions across the day.

Non-members will be able to book and visit the gyms and classes, however members will benefit from an additional day to book before sessions are opened up to everyone. Members can book 8 days in advance, non-members can book 7 days in advance.

Members and non-members will need to register to book gym sessions and fitness classes online. Please see the guidance above for details.

If you or a member that you know is unable to access the online booking service, please complete an online enquiry form here and we can advise about alternative ways to book.

We have limited the number of items that can be added to the basket when we first open, as well as introducing a rolling 15 minute booking system to manage the flow of visitors across the clubs. We will be assessing capacity levels on a regular basis especially at peak times. We understand that demand will be high especially at these times but we are committed to creating a safe training environment for everyone to enjoy.

You will also be able to hover over sessions on the gym timetable to view the remaining spaces for each session, allowing the opportunity to book at a time when numbers are lower if you wish.

If you are repeatedly unable to book your chosen sessions please complete an online form and we will be in touch to discuss this with you.

All water fountains will be temporarily out of use, so we ask that you bring a drink with you to stay hydrated through your workout.

Although some lockers will be in use, all changing facilities will remain temporarily closed so we ask that you arrive ready for your workout and limit the number of personal items you bring.

For the time being we ask that you do not bring a towel with you. We will provide cleaning equipment to wipe down kit after use.

You will see we have introduced a number of lanes outside each venue to allow us to manage quick access into your session. We have installed a colour-coded lane system for gym and fitness classes, so please arrive with enough time before your session and follow the signage in place. We have also staggered class start times accordingly to try and limit large numbers arriving at once. On some occasions there may be a short wait to access the centre so please come appropriately dressed for the weather.

Once in the venue you will be asked to sanitise your hands and check-in at once of the fast check-in points, this could be at reception or via the kiosk.

Each venue has a specific exit route that our team will make you aware of. Please follow the systems in place to respect the safety of our staff and fellow members.

To maintain the highest level of hygiene across the clubs, showers and changing facilities will not be in use when we first open. We ask that members can arrive ready for their session. Water stations will be out of use so please bring your own drink along to stay hydrated through your workout.

A limited number of lockers will be available for members and we ask that they respect other members and adhere to social distancing guidelines in these areas.

The lockers will be cleaned regularly but we also ask members to make use of the cleaning products available when accessing and leaving lockers.

Toilets will be open for one member at a time and we ask that you follow the designated signage in place.

We have been able to relocate many classes to additional areas around our venues to make sure we can still offer an extensive live instructor-led and virtual timetable with all your favourite brands and offset the social distancing measures we have introduced.

We have also increased time between classes where necessary to allow long enough for members to clean their equipment after use before the next class starts.

At some venues you may be asked to leave the building via a different route to entry and your instructor will make you aware of this and guide you in the right direction.

To maintain a safe training environment with added flexibility for members, we have adopted a rolling 15 minute booking system. This will allow us to manage a steady flow of members across the day. Capacities vary across each club and will be reviewed continually to ensure maximum safety for members.

The vast majority of equipment will still be in use, however we have limited access to some equipment in order to maintain social distancing guidelines. This includes a very minimal amount of cardio equipment and functional training spaces. We have also re-positioned some equipment on the gym floor to adhere to social distancing, whilst making sure there is a diverse range of kit for you to perform a full body workout.

We completely understand your apprehension and uncertainty around returning right away. If you are unsure what to do or your health has changed since you last visited us, please contact us to discuss your circumstances with an advisor by completing a contact form here.

Like many operators we have adopted a phased approach to re-opening services and are planning to reopen the swimming pools for some sessions and aqua classes not too long after the gyms.

We don’t have any confirmed dates as of yet but we will be updating our social media channels and this page regularly with important information and updates. Follow us on social media to keep up to date.

Like many operators we have adopted a phased approach to re-opening services and are planning to reopen the sauna and steam rooms in the near future.

We don’t have any confirmed dates as of yet but we will be updating our social media channels and this page regularly with important information and updates. Follow us on social media to keep up to date.

Like many operators we have adopted a phased approach to re-opening services and are planning to reopen the swimming pools for some sessions not too long after the gyms.

If you are a regular swimmer and only use your membership for swimming please contact us here and a member of the Activ8 team will be in touch to discuss your options.

Due to the limited access across our clubs when we reopen we are currently unable to offer the junior sessions. For this reason, we will not be automatically re-instating payments for under 16’s memberships until we can restart these sessions, which we hope to do shortly after reopening.

However, juniors will be able to re-instate their memberships if they are accompanied by a responsible adult member when attending the gym. This would allow you to attend at any time. If this is something you wish to do, please contact us here and a member of the Activ8 team will re-instate your membership.

At Stockton Splash the parking payment stations will no longer be taking cash payments so please pay following the instructions.

Parking at Billingham Forum and Thornaby Pavilion remains the same and please ensure you take note of the time restrictions in place for free parking where relevant.

We apologise if your question remains unanswered. Please get in touch with us by filling out a contact form here and we will be happy to assist.