Due to the size and diversity of our venues, we are in the fortunate position unlike many fitness providers where we can maximise unused space to minimise disruption to our fitness programme. This has allowed us to add more live instructor-led and virtual classes to offset the minor programme changes we have temporarily introduced in line with social distancing guidelines. We have also reviewed and extended the opening hours across our clubs and introduced a rolling booking system with visible capacities to spread gym usage out across the day.
All members who joined before we reopened on 25th July will also be gifted an Activ8 mywellness wristband (usually £6) to enable fast and easy check-in on arrival. Find out how mywellness technology can help you to achieve your goals here.
For the time being all fitness classes and swimming sessions must be booked online, in advance of your visit. As of Monday 19th October, all peak time gym sessions (Monday – Friday 08:45 – 11:15 & 16:00 – 20:00) will have to be booked online but you can attend off-peak gym sessions without booking. This applies to member and non-member gym sessions.
We have introduced a new and improved booking system with a rolling 15 minute gym entry system to offer a lot more flexibility for members to train at a convenient time.
How do I book? All members and non-members will be required to register in order to book their sessions. Register here now or see FAQ’s below for more information.
To view the timetables and book your sessions please click on the links below:
Gym Sessions
We put people first and the health and safety of our members and venues teams remains our top priority. That’s why we’re adding even more safety and cleaning measures, so we can safely support everyone get back to enjoying their fitness once again.
At this time, community is more important than ever. You can help us and your fellow members stay safe and healthy by following these guidelines.
✔️ Stay at home and do not attend the gym or fitness classes if you’re feeling unwell.
✔️ We ask that you take personal responsibility for social distancing measures by following floor markings, avoid congregating on the gym floor and outside class studios, respect capacity rules and use only the equipment that is available.
✔️ Thoroughly wipe down all equipment before and after use, using the cleaning products provided.
✔️ Please respect our staff. They are here to help keep everyone stay safe.
✔️ If you feel like we can improve any area of the service, please let us know. This is new to all of us and we would love the opportunity to exceed your expectations.
The safety of our members and staff is our number one priority. We have put an extensive range of protective measures in place (as listed above). This includes – an increased cleaning regime, installing cleaning stations across the clubs, displaying social distancing signage and the closure of all non-essential areas.
Whilst we have extensive measures in place to maintain the highest level of hygiene across our clubs, we also have an expectation from our visitors to take responsibility for their own hygiene. All visitors must clean down equipment before and after use, and make the most of the cleaning products available to support each other in maintaining a safe and clean environment.
Following the reopening of Activ8 Health & Fitness on July 25th direct debit payments resumed in August as normal on the usual dates.
There is no action required from you, all memberships that were placed on freeze automatically resumed and payments restarted on your usual payment date in August (1st or 15th).
You will need to register to book any gym visit, fitness class or swimming session in advance. Please see guidance below on how to register and book.
If you cancelled your direct debit at the bank, we fully understand your decision to do so surrounding the uncertainty of the current situation. If you wish to reinstate your direct debit we can assist you with this. Please complete an online enquiry form here including the date it was cancelled and your membership details, and we will be in touch with you to get things started again.
All membership types, including all pre-paid memberships, will be extended by the length of the full period that the clubs were closed.
For example, if you had six months remaining on a 12 month contract before being frozen, you will have a further six months remaining after the payments resumed.
All direct debit memberships require a minimum number of payments. As we have frozen your direct debit during the closure you will still have a number of payments to make in line with your contract duration.
We have reviewed and extended the opening hours across our clubs to accommodate our members. Please see the below opening hours for each club:
Billingham Forum
Weekdays: 06:00 – 22:00
Weekends: 07:00 – 19:00
Stockton Splash
Weekdays: 06:00 – 22:00
Weekends: 08:30 – 18:00
Thornaby Pavilion
Weekdays: 07:00 – 21:45
Weekends: 08:30 – 18:00
IB Leisure
Mondays – Thursdays: 06:00 – 22:00
Fridays: 06:00 – 21:00
Weekends: 08:00 – 18:00
We want to reassure you that we have taken all the necessary steps to provide a safe environment to train in. Tees Active venues are following government advice with strict Covid-19 guidelines and we are classed as a covid-19 secure company.
With this in mind our usual freeze procedures apply. We can freeze your membership at a cost of £5 per month, if you are classed as being in the vulnerable groups, we can freeze your membership for free on the production of a medical document that states your circumstances.
Please note the maximum we can freeze any membership for is 3 months.
If you wish to freeze your membership please complete an online enquiry form here and one of our team will be in touch.
The safety of our members and staff is our number one priority which is why we have introduced a new booking platform like many other leisure operators. Each club will have a capacity to maintain a safe training environment inline with health and fitness social distancing guidelines, this helps us to control and assess the flow of visitors across the venues in the early stages of re-opening and will prevent unnecessary queuing.
As of Monday 19th October, all peak time gym sessions (Monday – Friday 08:45 – 11:15 & 16:00 – 20:00) will have to be booked online but members can attend off-peak gym sessions without booking.
If members and non members are unable to attend a gym session or fitness class they must be cancelled in advance to free up space for others, otherwise a nominal fee will be charged.
You will need to register for the booking platform online here using your card or wrist band number and your email address.
We automatically extended leisure cards for the full duration of the closure. Therefore if your card was due to expire during this time, it will be automatically extended. To book gyms sessions and classes you must register for the new online booking platform. Information can be found in the FAQ below.
You will need to register for the booking platform online here using your card or wrist band number and your email address.
If you have any difficulty registering for an account, it’s likely your email address may not be up to date or different to the email address you used to join. Please contact us here if you need any assistance.
To ensure everyone has an equal opportunity to access our clubs, you will be able to add two items to your basket each day. This could be a gym session, fitness class, swimming session or a combination. Booking confirmations will be sent via email that you will be required to show on arrival. For the time being gym and swimming sessions will last for 1 hour.
Members will be able to book 8 days in advance and non members 7 days in advance to their visit using the new booking platform.
*For advanced midweek bookings you can book one daytime gym visit between 06.00-16.00 and one evening gym visit between 16.00-22.00. Weekend bookings are limited to two gym sessions across the day.
Non-members will be able to book and visit the gyms, swimming pools and fitness classes, however members will benefit from an additional day to book before sessions are opened up to everyone. Members can book 8 days in advance, non-members can book 7 days in advance.
Members and non-members will need to register to book gym sessions and fitness classes online. Please see the guidance above for details.
As of Monday 19th October, all peak time gym sessions (Monday – Friday 08:45 – 11:15 & 16:00 – 20:00) will have to be booked online but you can attend off-peak gym sessions without booking. This applies to members and non-member gym sessions.
If you or a member that you know is unable to access the online booking service you can call the venues using the contact details below:
Billingham Forum – 01642 551381
IB Leisure – 01642 132020
Stockton Splash – 01642 660610
Thornaby Pavilion – 01642 760971
We have limited the number of items that can be added to the basket when we first open, as well as introducing a rolling 15 minute booking system to manage the flow of visitors across the clubs. We will be assessing capacity levels on a regular basis especially at peak times. We understand that demand will be high especially at these times but we are committed to creating a safe training environment for everyone to enjoy.
You will also be able to hover over sessions on the gym timetable to view the remaining spaces for each session, allowing the opportunity to book at a time when numbers are lower if you wish.
If you are repeatedly unable to book your chosen sessions please complete an online form and we will be in touch to discuss this with you.
All water fountains will be temporarily out of use, so we ask that you bring a drink with you to stay hydrated through your workout.
Although some lockers will be in use, all changing facilities will remain temporarily closed so we ask that you arrive ready for your workout and limit the number of personal items you bring.
For the time being we ask that you do not bring a towel with you. We will provide cleaning equipment to wipe down kit after use.
You will see we have introduced a number of lanes outside each venue to allow us to manage quick access into your session. We have installed a colour-coded lane system for gym, fitness classes and swimming sessions so please arrive with enough time before your session and follow the signage in place. We have also staggered class start times accordingly to try and limit large numbers arriving at once. On some occasions there may be a short wait to access the centre so please come appropriately dressed for the weather.
Once in the venue you will be asked to sanitise your hands and check-in at once of the fast check-in points, this could be at reception or via the kiosk.
Each venue has a specific exit route that our team will make you aware of. Please follow the systems in place to respect the safety of our staff and fellow members.
To maintain the highest level of hygiene across the clubs, showers and changing facilities will not be in use when we first open. We ask that members can arrive ready for their session. Water stations will be out of use so please bring your own drink along to stay hydrated through your workout.
A limited number of lockers will be available for members and we ask that they respect other members and adhere to social distancing guidelines in these areas.
The lockers will be cleaned regularly but we also ask members to make use of the cleaning products available when accessing and leaving lockers.
Toilets will be open for one member at a time and we ask that you follow the designated signage in place.
We have been able to relocate many classes to additional areas around our venues to make sure we can still offer an extensive live instructor-led and virtual timetable with all your favourite brands and offset the social distancing measures we have introduced.
We have also increased time between classes where necessary to allow long enough for members to clean their equipment after use before the next class starts.
At some venues you may be asked to leave the building via a different route to entry and your instructor will make you aware of this and guide you in the right direction.
To maintain a safe training environment with added flexibility for members, we have adopted a rolling 15 minute booking system. This will allow us to manage a steady flow of members across the day. Capacities vary across each club and will be reviewed continually to ensure maximum safety for members.
The vast majority of equipment will still be in use, however we have limited access to some equipment in order to maintain social distancing guidelines. This includes a very minimal amount of cardio equipment and functional training spaces. We have also re-positioned some equipment on the gym floor to adhere to social distancing, whilst making sure there is a diverse range of kit for you to perform a full body workout.
We want to reassure you that we have taken all the necessary steps to provide a safe environment to train in. Tees Active venues are following government advice with strict Covid-19 guidelines and we are classed as a covid-19 secure company.
If you are classed as being in the vulnerable groups, we can freeze your membership for free on the production of a medical document that states your circumstances.
Please contact us to discuss your circumstances with an advisor by completing a contact form here.
Swimming pools reopened on the 10th August and aqua classes resumed in September.
Like many operators we have adopted a phased approach to re-opening services and are planning to reopen the sauna and steam rooms in the near future.
We don’t have any confirmed dates as of yet but we will be updating our social media channels and this page regularly with important information and updates. Follow us on social media to keep up to date.
Yes our under 16 members can enjoy the gym facilities at any time when accompanied by an adult and we also have a selection of supervised gym sessions where our members can attend without an adult. For up to date session times click here.
Junior Activ8 members need to create their own online booking account and book any fitness classes, swim sessions and on peak gym sessions through there.
Currently, our term time junior gym sessions are:
Billingham Forum: Monday, Wednesday & Friday 16:00 – 17:00 and Sunday 11:00 – 12:00
Stockton Splash: Wednesday 16:00 – 17:00, Saturday and Sunday 13:00 – 14:00
Thornaby Pavilion: Tuesday 16:00 – 17:00, Saturday and Sunday 12:00 – 13:00
IB Leisure: Tuesday and Friday 15:30 – 16:30, Sunday 10:30 – 11:30 and 16:00 – 17:00
At Stockton Splash the parking payment stations will no longer be taking cash payments so please pay following the instructions.
Parking at Billingham Forum and Thornaby Pavilion remains the same and please ensure you take note of the time restrictions in place for free parking where relevant.
We apologise if your question remains unanswered. Please get in touch with us by filling out a contact form here and we will be happy to assist.
